Decent field service management software is designed to deliver tangible benefits and gains for a business. These range from greater productivity, improved customer service to improved competitiveness and operational efficiencies.
For businesses with a mobile workforce operating in the field of their work, such as a maintenance team attending to properties, it is crucial to have a software system in place which maximises their productivity and enables them to provide a better level of service which, in turn, delivers a greater return for each business.
It's vital that service management businesses hit the mark when it comes to mobile workforce management.
Maximising the mobile workforce
The key is to implement a workforce software system that makes the working day simpler, faster and easier for mobile teams. As a result the software will be able to streamline processes and drive efficiencies throughout business.
The best software on the market can reduce operational costs by around 30%. It will deliver efficiency at every level. One example is how workforce software system's are able to create a pool of knowledge that is available electronically and in one place, enabling teams to access workforce optimisation information "on the go" and preventing business from becoming awash with paperwork and unordered, inefficient systems.
Ultimately, it's about greater workforce productivity
Field service management software will deliver consistent and seamless processes to maximise productivity across your mobile workforce. Many software products use inbuilt workflows and scheduling tools to maximise the effectiveness of your people - from the call centre diagnosing repairs successfully and booking appointments easily, to your mobile workforce being highly productive in the field.
In particular, scheduling tools provide an effective way to improve productivity levels by ensuring the right operative with the right skills is dispatched to the correct job, on time and with the right kit in their van. Software is able to seamlessly calculate and optimise appointments, so a business is left confident in the productivity of its teams and their ability to meet rising customer expectations.
Cost savings, too
What's more, field service software is known to drastically minimise drive times to and from appointments, and between jobs. An effective system can deliver up to 30% savings in fuel costs, let alone the reduction in vehicle wear and tear and lost productivity hours.
So, in order to hit the mark with your mobile workforce and to better manage appointments, service levels and the productivity of teams, it is vital businesses implement a workforce system to meet these ever-important demands.